Step 1 of 6: Internal approvals
Step 2 of 6: Offer letters
Step 3 of 6: Negotiations
Step 4 of 6: Signing
Step 5 of 6: Onboarding
Step 6 of 6: Document management

Slow internal approvals

Offer letter preparation

Drawn-out negotiations

Candidates ghosting at offer signing

Overwhelming onboarding paperwork

Unsecure document management

Nothing slows the hiring process and risks errors like a job offer passing through several internal approvals before getting the go-ahead.
When the best candidates are off the market in just 10 days, you want to minimize the time between making a verbal offer and cementing their employment with a formal offer letter.
With the unemployment rate at a low of 3.5% in the U.S in September of 2022, candidates are in a strong position to dictate terms, which is leading to more negotiations.
It’s easy to blame candidates for ignoring your signature requests. But often the root cause of the problem is actually your signing process.
How you transition new hires to contributing employees can make or break your business. And that starts with onboarding documents.
The paperwork that comes with hiring new talent doesn’t stop with the contract signing.

Getting approval for headcount, making the business case, locking in the right budget, and waiting for feedback, edits, and sign-off from business partners, office administrators, or legal adds time to the process—especially when you have to manually remind colleagues to approve documents by a certain deadline.

Plus, any error means starting the entire approval cycle over, which has a big impact on your hiring speed.

How it impacts your business

A slow and error-filled approval process is a big reason why it takes businesses 27 days to hire a new employee, which has a knock-on effect on how effectively you can run and grow your business.

But with roles becoming more complex—between salary expectations, remote work considerations, evolving job descriptions, legal clauses, and more—it can take a long time to create highly detailed offer letters.

Not only does slow offer letter preparation chew up your time, but it damages your chances of landing that candidate. And in a market that’s short on talent, the last thing you want is your candidates to ask be asking themselves “I got a verbal offer from a company. However, it’s been a week and I haven’t received the offer letter. How long should I wait?”

How it impacts your business

In a climate where more employees are quitting their jobs, there’s higher competition for new talent, and an average vacancy now costs around $500 a day, slow hiring can become an expensive endeavor.  

If managed poorly, this back-and-forth over details can quickly drag out the hiring process. Every time a negotiation requires a change in the agreement, these minor details must be updated and the offer letter re-sent.

This takes time. And if you keep a candidate waiting too long, there’s a chance they’ll find a better offer elsewhere.

How it impacts your business

A bad negotiation process has a ripple effect that can tarnish the employee brand. About 64% of applicants say they would share negative experiences with friends and family, while 27% would actively discourage others from applying.

Paper-based contracts take an average of 15 days to be signed and returned—and longer internationally. Signing in-person asks a candidate to make time in their day to come and see you. Sending a PDF attachment via emails asks candidates to either print and scan or find some third-party software tool to help them out.

All of these methods transfer the effort of signing onto candidates—candidates that expect to be able to do everything digitally and often on mobile.

How it impacts your business

In a competitive market where candidates have their pick of employers, candidates are 38% more likely to accept a job offer from a business that offers a positive digital hiring experience. So if that’s not you, you’re going to miss out.

New employees face a tsunami of first-day documents, including employee handbooks, NDAs, and tax forms like W9s. And when the average onboarding experience consists of 54 activities, it’s not exactly a fast, easy, or enjoyable experience for new hires.

How it impacts your business

Not only does time-consuming paperwork take away time that could be spent getting new employees up to speed, but but a bad onboarding experience also results in a 20% chance new hires will quit within the first 45 days, which can cost you upwards of $4000 to replace them.

There’s everything from work authorizations, pay rates, benefits, dependent or beneficiary information, and medical information, to performance evaluations, disciplinary actions, workplace injury reports, insurance claims, terminations, trade secrets, and more. It goes on and on and on.

You have to deal with a lot of sensitive information that needs careful handling—and because regulations are constantly evolving, many small businesses admit it’s challenging to keep the paperwork up to date and compliant.

How it impacts your business

Confidentiality breaches have significant legal consequences. For example, GDPR violations fines can result in fines of up to up to €20 million (roughly $20,372,000) or 4% of worldwide turnover.

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